Terms & Conditions
Our terms and conditions are in place to keep your pet safe and make their stay with us run smoothly
We will keep your registration and booking form on record for 12 months and will not share the document or the information with other parties, with the exception of the local authority, so as to comply with license requirements.
We will use the form to help keep your pet safe during their stay and refer back to it if any problems arise. We will remind you when your registration is due for an update via email. We may use your email address and contact details for marketing purposes, but will not share this marketing information with third parties. You can choose to opt out of this communication at anytime.
If your pet has not stayed with Hot Dog Hols for 12 months, the information on this form will be archived. In line with legislation https://www.legislation.gov.uk/ukdsi/2018/9780111165485 we will keep this information for three years, at which point we will destroy the data using approved suppliers.
Terms and conditions
All new Hot Dog Hols clients must complete a client booking form and registration form prior to their booking. Information on this form will be retained for our client records and to help us make your pet’s stay happy and safe. By providing a signature on the form you have indicated you have read and understood our terms and conditions and have verified that the information provided on the form is truthful and accurate. Where a written booking form is not completed acceptance of these terms and conditions are implied through use and payment of Hot Dog Hols services and fees respectively.
All prices are quoted and agreed at time of booking.
A minimum of 50% deposit is required for holiday bookings with full fees due on collection of your pet, or on the first day of your pets stay. Deposits are non refundable and are paid to secure dates.
If Hot Dog Hols has to cancel a pet’s stay we will endeavour to find alternative accommodation for your pet. If this is not possible a full refund will be provided.
Hot Dog Hols can accept no liability for associated charges incurred due to unforeseen circumstances.
Bookings must be made and confirmed in writing with deposits paid before they are entered into Hot Dog Hols booking system.
Hot Dog Hols are fully insured, but can accept no liability for the loss or injury to your pet(s), persons to whom your pet comes into contact with or associated equipment. This includes any damages or actions caused or taken by your pet whilst in our care.
Hot Dog Hols will interact and look after your pet based on the information you provide on the signed booking form. This information must be accurate and updated.
Where Hot Dog Hols are authorised to enter, use or interact with property or equipment belonging to the client, Hot Dog Hols can accept no liability and require client to have adequate insurance in place to cover all necessary requirements.
It is important that you inform Hot Dog Hols of any pre-existing medical conditions and of your pet’s registered vet.
All pets must have updated vaccination certificates before their stay.
All pets will be returned on the day agreed at the time of booking. Any time not agreed will incur cost. Where reasonably practicable we will always hand over pets to you (the owner) at the end of their stay. We will not leave pets unattended at the end of their stay unless instructed to and by prior agreement.
In the event of a medical emergency during your pet’s stay Hot Dog Hols will endeavour to take your pet for treatment at the named practice. If this is not reasonably practicable Hot Dog Hols will take your pet for treatment at the closest practice at the time of the emergency. All emergency vets’ fees are the sole responsibility of the owner and must be settled in full without liability ensuing from Hot Dog Hols. Where possible any occurrences of ill health or medical emergency will be communicated with the client prior to any treatment taking place, however Hot Dog Hols reserve the right to provide treatment in-case of a serious medical emergency without prior consent of the client. All associated fees including any legal costs are the sole responsibility of the client.
These terms and conditions do not affect your statutory rights.